Are you a community group or charity in England or Wales? Would you like to get involved to support your users, members and clients? Read on for more information…
What is The Jeanie Project?
The Jeanie Project partners with community groups and charities, offering access to a free software platform (KIM), which collects information about a legal issue from their users/members/clients (clients), and sends it to a pro bono legal adviser. Pro bono legal advice is advice which is provided for free by lawyers, to individuals, charities and community groups who cannot afford to pay for that advice and where public and alternative means of funding are not available.
How does the KIM platform work?
KIM is an online platform that enables you to collect information relating to your client’s legal problem in a structured format. The programme will take you through a series of questions to ask the client. Once the information has been gathered, KIM sends a notification to a pool of approved pro bono legal advisers. An adviser will take on the case and contact the client directly when their advice is ready. This will usually take several days at least.
What equipment does our organisation need to use KIM?
Registered users at the community group or charity can access KIM through any web browser on an internet enabled device such as a computer, lap top or tablet. The device should also be capable of taking pictures or scanning documents. The Jeanie Project is unable to supply IT equipment.
What support/training will be provided to implement KIM in our organisation?
KIM is a user moderated tool, meaning it cannot be used by clients directly, it must be used by a trained operator. Operators do not need any specific legal knowledge to operate the system – just an understanding of how to use it. Each community group or charity will be provided with free training for key personnel and ongoing free support from The Jeanie Project.
Who provides the free legal advice?
The Jeanie Project has a pool of approved pro bono legal advisers, all of whom are qualified solicitors or, in some cases, supervised trainees, registered with the Solicitor Regulatory Authority (SRA) in England and Wales. The adviser will have no less than the minimum level of legal experience as would be required if the work in question was paid work. Advisers are required to adhere to The Jeanie Project’s Advice Delivery Protocol. Operators will not be expected to provide legal advice.
What areas of law does The Jeanie Project provide advice on?
The Jeanie Project currently offers advice on employment and housing law. This will be extended in future to debt and immigration. The content of KIM is verified by experienced legal experts to ensure it is up to date and accurate.
What sort of information will clients be required to provide?
Clients will be required to provide basic personal information such as name, address and proof of identity. KIM will also ask questions relating to financial status in order that the pro bono legal adviser can determine whether the client is eligible for legal aid. The client will then be asked to provide an overview of the situation they are seeking advice about and to provide any supporting documentation. Any such documentation needs to be scanned/photographed and uploaded to KIM.
Check here for a FAQs for Clients which can be given to clients.
Where is the client data stored?
Data will be stored in the cloud within a UK data centre and is subject to stringent information security.
How does The Jeanie Project platform differ to other technology-based tools?
KIM does not in itself provide advice, rather it facilitates the collection of accurate information in front line agencies. Better information improves the quality of advice and the speed at which it can be delivered. The client is not required to be IT literate, there are no restrictions as to how many enquiries each client can make and it is not means tested. It is also possible for the client to receive advice from several legal advisers where their case touches on more than one area of the law.